Frequently Asked Questions
What is Self Storage?
Self Storage is a service, which offers you the space to keep your goods and affords you the peace of mind that you know your belongings are safe, secure and protected from the elements. You are the only keyholder to your storage unit and a good self storage centre will be staffed 7 days per week and give you access to your belongings 24 hours a day if required. All of our storage centres are new, state of the art facilities which are considered to be the best on the market.
What costs will I incur?
Costs associated with self storage include:
Packaging materials - these can be sourced from most self storage providers.
Transport costs to the storage centre - Store First offers 2 great ways to avoid this cost. Firstly Cleverbox offers a remote box storage solution for smaller items so that you do not need to leave your home or place of work or a FREE pickup service where our staff will drive to you, load up your goods and take them to our storage centre for you.
Rent - this is based on a cost per square foot of storage unit. Our storage units are various sizes from 10sqft to over 300sqft so there is something to suit everyones needs. The overal cost of rent will be dependent on how much space you need and what period of time you are willing to commit to in advance or you can pay 4 weekly if you prefer.
Contents Protection Service Fee - Please see the section “Are my goods protected whilst in storage?”. Our competitors don’t like talking about additional costs until you are ready to move in. We are upfront and the total price we quote is the only price you have to pay so you know exactly where you stand from first contact with us.
Padlock - Your storage space will be unique to you and so you place your own security padlock on your storage unit door to make it secure. A robust high security padlock is expensive but at Store First we provide you one FREE of charge.
Can I expect any hidden costs?
Unlike our competitors we have no hidden costs. Our price page shows the total cost for you to move in (excluding the cost of packaging). This even includes a Free padlock and contents protection for your goods whilst they are in storage. Store First has a company policy of honesty with our pricing and unlike our competitors we will not add on unexpected costs once you think you have agreed a price. Always ask a self storage company to confirm the full cost of your storage in writing including any compulsory costs they will apply. It is also worth asking them about price reviews and if they can increase your costs at any time. It is common practice by our competitors to increase prices every 6 months by up to 5%.
Our pricing and discount policy explained
At Store First we try our very best to ensure our prices are honest, simple and clear to understand. They are based on a 50% discount for upto the first 12 weeks of your stay and then a standard all inclusive 4 weekly rate thereafter. Standard invoices are paid 4 weekly in advance. If you are a long term customer we can then offer ongoing 30% discounts, after the initial 12 weeks period, where you pay for longer periods in advance. Please speak to your local store for more details. You only ever pay for what you use (with no notice period required) unless you have agreed a long term prepayment discount, in which case fees are non-refundable during the pre-payment period. The initial 12 week 50% discount deals are strictly offered to new customers only. Store First reserves the right to remove discounts at any time in line with our Terms and Conditions.
What do I get for my money?
At Store First we think we offer the best value for money within the self storage industry. Not only do we offer the cheapest rental prices in a completely honest and transparent way but we offer many facilities that are totally FREE to use once you are a tenant. This includes gyms, showers, kitchens, fully equipped meeting rooms, WiFi, printing facilities, etc.... Please see our facilities page for more details. What's more if you are a tenant at one of our stores you can use these facilities at any of our storage centres absolutely FREE of charge. This is especially great for business users wishing to have meetings around the country.
Will you increase my costs?
It is common practice within the self storage industry to increase costs on a regular basis e.g. every 6 months a 5% increase may be applied. Our competitors work on the basis that long term customers will not go to the trouble of moving. As part of Store Firsts honesty policy we feel this is unfair.
We have never increased existing customer prices.
If we ever have the need to increase prices we guarantee:-
o Not to do so in the first 12 months of a tenancy
o to give customers at least 3 months’ notice
o we will never do this more than once in any 12 month period.
So be careful when our competitors say they will price match us, they may during an initial discount period but may also quickly increase prices once your are in place. They work on the basis that a small number will move but most will stay and pay the inflated prices due simply to the hassle of moving again or inability to do so quickly. We have been very successful in attracting long term tenants from our competitors for this reason alone so be very careful about your first choice to save inconvenience later on.
Are my goods protected whilst in storage?
YES, at Store First we believe both in total honesty over our pricing and ensuring that your property is safe and secure. Our price page includes the Contents Protection Service Fee which ensures that we are liable not to be negligent both in handling your goods and in ensuring that we constantly maintain the premises to avoid events that could cause your goods to be damaged or stolen to the value of £5,000. Please ensure when you are comparing our online prices that you ask our competitors to include any compulsory charges so that you know the true cost you will be expected to pay. They will be reluctant to tell you this so it is worthwhile getting it in writing from them before you make a final decision.
Can I change my unit for a bigger or smaller one?
Yes. We have a massive selection of sizes of unit for you to choose from. As your needs grow or reduce you can easily move to a different size of unit. This ensures that you are always paying for the optimal sized unit for your needs. Your rental cost will be adjusted accordingly based on the size of you unit so you are only ever paying for the space you need.
Can I store at any of your centres around the country?
Yes, a separate contract will be needed for each storage unit you rent.
Can I store in more than one storage unit?
Yes, a separate contract will be needed for each storage unit you rent.
Can I view the storage unit before I rent?
Yes, our highly trained staff are all experienced and will be happy to show you a range of storage units to identify the one that best suits your needs.
Do I have to pay to access my unit?
You can access your room as much or as little as you like, provided you are up to date with your rent. All of our stores offer twenty-four hour access and there are no access charges.
When can I access my unit?
You can access your unit anytime you like. All of our stores offer 24 hour access if required. Our stores are staffed 7 days a week so there is usually someone on site to help if you need any assistance.
Do I have to sign a new agreement if I change my unit?
Yes, each of our storage units are individually owned so if you move units you will need to sign a new agreement.
Do I need to give any notice to rent a room?
No notice is required, just tell us what size you want and where and we'll do the rest. If you need advice on how much room you need or about locations just ask.
Do I need to give notice to vacate my room?
You do not need to give any notice to vacate a room with Store First.
Our company policy is honesty and openness and we believe that customers should only pay for what they need and use.
Therefore whilst the rest of the self storage industry continues to insist a customer provides at least 7 days’ notice (in many cases longer) we don’t require any prior notice to vacate.
Simply tell us when you would like to vacate and you pay to that day, even if it’s the same day. How fair is that?
Please note that if you have chosen to pre pay for one of our initial 50% discounted periods (4, 8, 12 weeks) or are a long term customer receiving 30% discount (26 weeks plus) paid in advance then refunds will not be given if you leave before the end of the pre-paid period. We think this is fair as you get a cheaper price for committing to a set period of time and our landlords get the rent guaranteed for that period of time.
Do I need to seek legal advice before signing an agreement?
You can if you wish but there is no need to do so and customers find our contracts easy to understand. You can ask for a copy to review at any time before signing and our friendly staff will talk you through the main points. Remember the contract is there to protect you as much as us.
Do you carry my belongings into the unit?
Our competitors will not, hiding behind insurance restrictions to justify this. However we go a step further and not only help you on site where it is reasonable to do so but offer a FREE pickup service to help you move your goods to the store.
Do you have forklift trucks for my use?
All of our sites have Fork Lift Trucks that staff are trained and licensed to use. Stores are not permitted to allow uninsured operators. Only staff are permitted to operate trucks but we will happily unload and load pallets and bulkier items for you.
Do you help me to organise my unit?
Yes, you only need to ask and our experienced staff will help you to organise your unit. We also offer a free Packing and Storage guide for you to download which is packed with useful tips
Do you supply packaging materials, Boxes, Tapes and Bubble Wrap?
Yes, there is a full range of packaging products available at all of our storage centres. Our friendly staff are more than happy to discuss your requirements and we often have special offers and promotions for new tenants.
How do I book a Self Storage Unit?
That’s easy, you can either visit any of our stores or talk to us over the phone. Please note that due to anti-terrorism laws proof of ID will be required and our friendly staff will talk you through the process.
How do I know how much space I need?
We have a space calculator, which will give you a good estimate and our stores will be able to calculate the space you need for you. It is no problem to relocate you to a smaller or larger storage space if needs be.
How do I transport my belongings to the Self Storage Centre?
We are the only self storage company to offer FREE pickup service which you can book or you can use your own vehicle if you prefer. For larger requirements we can recommend reliable removal companies.
How is a self storage unit constructed?
All of our Self storage units are constructed from steel. The roof is constructed from the same steel that make the walls and doors. The steel construction helps to reduce the risk of damage to property from fire and reduces the risk of break-ins.
How Much does Self Storage cost?
We offer the most flexible self storage solutions in the UK. From individual box storage via our Cleverbox's to individual storage units over 300sqft. All of our prices are online for you to review and are fully inclusive of all costs you will incur unlike our competitors who will add on compulsory costs for insurance before you move in. Self storage costs do vary from region to region and even within local areas. The cost of storage will vary with the size of the space you need. Use our space estimator as a guide or speak to one of our stores. Don't worry if when you arrive the quantity of goods or the space required is more or less than the estimate, a more suitable size room can easily be found, you will not be expected to pay more than for the amount of space you need.
Is Car Parking Provided?
Yes all of our sites have plenty of free car parking spaces.
Is there a maximum or minimum storage period?
There is a minimum period of 7 days but no maximum length of stay.
What can/can't I Store?
You can store almost anything provided that it is not excluded in our terms and conditions. Check with a member of staff at the store if you are not sure. As an example you cannot store (and you must not allow any other person to store) any of the following in the Self Storage Unit:-
- Food or perishable goods unless securely packed so that they are protected from and do not attract vermin;
- Birds, fish, animals or any other living creatures;
- Combustible or flammable materials or lis such as gas, paint, petrol, oil or cleaning solvents;
- Firearms, explosives, weapons or ammunition;
- Chemicals, radioactive materials, biological agents;
- Toxic waste, asbestos or other materials of a potentially dangerous nature;
- Any item which emits any fumes, smell or odour;
- Any illegal substances, illegal items or goods illegally obtained;
- Compressed gases.
Please Read our Terms & Conditions here for a complete list.
What Methods of payment do you accept?
Debit or Credit Card, Standing Order or Cheque. Please note that as part of our required ID checks your first payment must be made via a debit or credit card so please make sure you have this with you when you move in.
What Proof of Identity do I need?
You will need a form of Identification and confirmation of where you live:
- Proof of ID in the form of either a current Photo Drivers Licence or Passport. We will also need to take your photograph.
- Proof of Address - e.g. Household utility bill or bank statement less than 3 months old.
Please note that as part of our required ID checks your first payment must be made via a debit or credit card so please make sure you have this with you when you move in.
Why Do I need proof of Identity?
Storage centres need to know the I. D. of everyone who enters the site for security purposes and to meet legal obligations.
What security is used to protect my valuables?
All of our storage locations are secure, incorporating:
- Fire and Smoke detection systems inspected regularly by independent assessors.
- Round the clock, inside and outside, Digital CCTV, Digitally encrypted with time and date stamp. Alarm systems
- Access control systems, which only allow authorised personnel onto the site.
- Staffed 7 days per week
Who holds the key to my storage room?
You are the only key holder. A unique high security padlock and keys is provided to you FREE of charge. Having your own lock and being the only key holder gives you peace of mind, knowing that no one can access your room without your permission. You can use any padlock you like and can change it whenever you want to.
Who provides the lock?
The lock is normally provided by you but we give you one FREE. Providing your own lock and you being the only key holder gives you peace of mind, knowing that no one can access your room without your permission.
Who uses Self Storage?
Self storage is used by a variety of people and businesses for a variety of reasons. For example:
- householders/homeowners when moving house, perhaps having your possessions delivered to a storage facility near to where you are moving. Fishermen not wanting to clutter the garage or garden shed. Anyone who needs more space.
- a larger business wanting to increase your stock levels for e.g. Christmas or wanting to archive documents.
- a smaller business as the next step from working from home ie to hold stock and use our FREE office and printing facilities
- students going home for the holidays and wanting to know that your goods will be safe until your return.
Will you accept post and goods delivered to me at your Self Storage Centre?
Yes our Storage centres do accept goods and post on your behalf and keep them safe until you collect them.