Store Fist Self Storage are proud to announce that we have awarded the top customer service award by the industry leading customer service review site FEEFO.
FEEFO has sent this message to all of our staff……..
I am delighted to recognise your excellence in customer service throughout 2014 with this year’s Feefo Gold Trusted Merchant Accreditation!
What is a Trusted Merchant ?
Feefo has introduced the Trusted Merchant accreditation to recognise the hard-work of merchants that consistently deliver excellent customer service in the eyes of their genuine customers.Those businesses that meet the criteria, have been accredited as either a ‘Trusted Merchant’ or a ‘Gold Trusted Merchant‘. You are invited to display the certification on your website as a visible reassurance of your customer-generated Service Rating.
The Trusted Merchant award is only available to Feefo merchants, and based upon the data received over the duration of the previous year.
To gain Trusted Merchant status, a business is required to receive an average Service Rating of between 85% and 94%, over a minimum number of individual feedback. While to be accredited with the Gold Trusted Merchant status, a business is required to receive an average Service Rating of between 95% and 100%.
The ratings and reviews collated by Feefo are verified via sales data, which ensures that only those customers that have genuinely completed a transaction with a business are invited to provide feedback. This makes the annual Trusted Merchant accreditation highly desirable and well respected, as it is based upon the views of customers and not industry judges.
We would like to take this opportunity to thank our customers that participated in the FEEFO review process for leaving such positive comments and being constructive to help us improve our services and products to continue to ensure that Store First offers not only the best value self storage in the UK but in a totally honest way.
It is through customer feedback that we introduced more industry firsts in 2014 including no notice periods and totally honest pricing that is fully transparent on our website storage price sliders. No silly games, no hidden prices, no surprises when you are due to move in, no frequent price increases, etc….. Providing a totally honest, transparent business for our customers really does make a difference as our unbeatable customer feedback shows.