Frequently Asked Questions

Got a question about self-storage? We've compiled a list of the most common questions asked, along with the relevant responses, to help you find out everything you need to know about personal and business storage. If there's anything you need to know which you can't find the answer to here, please feel free to contact your local store team using the contact details which can be found on the locations pages.

What is Self Storage?

What costs will I incur?

Can I expect any hidden costs?

Our pricing and discount policy explained

What do I get for my money?

Will you increase my costs?

Are my goods protected whilst in storage?

Can I change my unit for a bigger or smaller one?

Can I store at any of your centres around the country?

Can I store in more than one storage unit?

Can I view the storage unit before I rent?

Do I have to pay to access my unit?

When can I access my unit?

Do I have to sign a new agreement if I change my unit?

Do I need to give any notice to rent a room?

Do I need to give notice to vacate my room?

Do I need to seek legal advice before signing an agreement?

Do you carry my belongings into the unit?

Do you have forklift trucks for my use?

Do you help me to organise my unit?

Do you supply packaging materials, Boxes, Tapes and Bubble Wrap?

How do I book a Self Storage Unit?

How do I know how much space I need?

How do I transport my belongings to the Self Storage Centre?

How is a self storage unit constructed?

How Much does Self Storage cost?

Is Car Parking Provided?

Is there a maximum or minimum storage period?

What can/can't I Store?

What Methods of payment do you accept?

What Proof of Identity do I need?

Why do I need proof of Identity?

What security is used to protect my valuables?

Who holds the key to my storage room?

Who provides the lock?

Who uses Self Storage?

Will you accept post and goods delivered to me at your Self Storage Centre?